Last Updated: 15 May 2023

Welcome to Beluga Liquor Sales. These Terms and Conditions govern your use of our website winesalesstore.com and your purchase of premium spirits from our curated collection. By accessing our site and making a purchase, you agree to be bound by these terms.

At Beluga Liquor Sales, we are committed to providing discerning customers with exceptional service and the world’s finest spirits. These terms are designed to create a transparent relationship between us and ensure a premium experience for all our valued customers.

1. Acceptance of Terms

By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.

We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes constitutes acceptance of those changes.

2. Eligibility and Age Verification

To purchase from Beluga Liquor Sales, you must:

  • Be at least 18 years of age (or the legal drinking age in your country of residence)
  • Provide valid identification for age verification upon delivery
  • Reside in a region we serve (excluding Asia and certain remote regions)
  • Use the website only for personal, non-commercial purposes

User Responsibility: You warrant that all information you provide, including age and delivery address, is accurate and complete. We reserve the right to refuse service to anyone at our discretion.

3. Products and Services Description

Beluga Liquor Sales offers a curated selection of premium spirits including:

  • Bourbon
  • Liqueur
  • Rum
  • Tequila
  • Vodka

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the color, packaging, or details of our products.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment Terms

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions.

Order Process:

  1. Selection of products and addition to your cart
  2. Completion of checkout process with accurate information
  3. Payment authorization and age verification
  4. Order confirmation via email
  5. Order processing within 1-2 business days
  6. Shipment notification with tracking information

Payment Methods:

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You are responsible for providing current, complete, and accurate information for your order. We reserve the right to cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

5. Shipping Policy

We ship globally, excluding Asia and certain remote regions. Please review our shipping options:

Standard Shipping:

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after dispatch
  • Flat fee: £12.95 (applicable to all orders)

Free Shipping:

  • Available on orders over £50
  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after dispatch

Please note that delivery timeframes are estimates and may be affected by factors beyond our control, including customs clearance procedures.

User Responsibility: You are responsible for ensuring someone of legal drinking age is available to receive the delivery and provide identification. If a delivery fails due to incorrect address information provided by the customer or failure to accept delivery, additional shipping fees may apply for re-delivery.

6. Returns and Exchanges

Your satisfaction is our priority. We accept returns and exchanges within 15 days of your receipt of the order, subject to the following conditions:

Return Process:

  1. Contact our Customer Service at [email protected] within 15 days to request a Return Authorisation (RA) number
  2. Pack the product securely in its original, unmarked packaging
  3. Include a copy of your original invoice and completed return form
  4. Ship the package to our London address using a tracked service

Non-Returnable Items:

  • Opened or partially consumed bottles
  • Products damaged due to customer mishandling
  • Products undeliverable due to incorrect shipping addresses

Refunds will be issued to the original payment method within 5 business days after inspection and approval. Original shipping charges are non-refundable unless the return results from our error.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. All returns must be initiated by individuals of legal drinking age in their country of residence.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Beluga Liquor Sales or our suppliers and protected by international copyright and intellectual property laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content without our express written permission.

User Responsibility: You agree not to use any automated means, including robots, spiders, or scrapers, to access, monitor, or copy any content from our website without our prior written permission.

8. Limitation of Liability

Beluga Liquor Sales shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or products.

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the products giving rise to the claim.

User Responsibility: You agree to use our products responsibly and in accordance with all applicable laws and regulations regarding alcohol consumption in your jurisdiction.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Beluga Liquor Sales, 46 Upper Brook St, London, GB EC8J 4LD

Beluga Liquor Sales promotes responsible drinking. Enjoy our premium spirits in moderation.