At Beluga Liquor Sales, we take pride in curating a selection of the world’s finest spirits for our discerning clientele. We are committed to ensuring your complete satisfaction with every purchase. However, we understand that occasionally a product may not meet your expectations.

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days of your receipt of the order. All returns must be initiated within this period to be eligible for a refund or exchange.

Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order to request a Return Authorization (RA) number.
  2. Once you receive your RA number, carefully pack the product in its original packaging, ensuring it’s well-protected for shipment.
  3. Include a copy of your original invoice and the completed return form (see template below) in the package.
  4. Ship the package to our London address (provided with your RA number) using a tracked shipping service.
  5. Once we receive and inspect the returned item, we will process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used for purchase:

  • Credit card payments (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal payments: 3-5 business days after processing

Please note that shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Products

Due to the nature of our premium products and regulatory requirements, we cannot accept returns of:

  • Opened or partially consumed bottles of alcohol
  • Products that have been damaged due to customer mishandling
  • Products that do not arrive due to incorrect shipping addresses provided by the customer

Please note: All alcohol sales are subject to age verification, and returns will only be accepted from individuals of legal drinking age in their respective countries.

Return Request Template

Please use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Beluga Liquor Sales Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product details: – Product Name: – Reason for return/exchange: I have read and understood the Returns & Exchanges Policy on your website. My contact information: – Full Name: – Email Address: – Phone Number: I look forward to your response with further instructions. Sincerely, [Your Name]

Contact Us

If you have any questions about our returns policy or need assistance with a return, please contact our dedicated customer service team:

Email: [email protected]
Address: Beluga Liquor Sales, 46 Upper Brook St, London, GB EC8J 4LD

Thank you for choosing Beluga Liquor Sales for your premium spirits collection. We value your trust and are committed to ensuring your complete satisfaction.