FAQ

What types of spirits do you offer?

We specialise in a curated collection of fine spirits, including Bourbon, Liqueur, Rum, Tequila, and Vodka. Each product is selected for its quality and character, catering to discerning enthusiasts.

How do I choose the right spirit for my taste?

Our collections feature detailed descriptions and tasting notes to help you make an informed choice. Whether you prefer the smoothness of tequila or the richness of rum, our selections are designed to cater to varied palates.

Where do you deliver?

We deliver globally to bring the world’s finest spirits to your doorstep. However, due to logistical constraints, we currently cannot deliver to Asia and select remote areas. Please check our website for updates on service areas.

What are your shipping options?

We offer two reliable shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx. Orders are processed within 1-2 business days and delivered within 10-15 days after dispatch.
– Free Shipping: Complimentary for orders over £50 via EMS, delivered within 15-25 days after dispatch.

How long does delivery take?

After order processing (1-2 business days), delivery times vary by method: 10-15 days for Standard Shipping and 15-25 days for Free Shipping. These timelines ensure your spirits arrive securely and in perfect condition.

What is your return policy?

Your satisfaction is paramount. We accept returns within 15 days of receipt. If you are not completely content, contact our customer service team at [email protected] for a hassle-free return process.

How do I initiate a return?

Simply email us at [email protected] with your order details and reason for return. Our team will guide you through the process and ensure a prompt resolution.

What payment methods do you accept?

We support multiple payment methods for your convenience, including Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.

Is my payment information secure?

Absolutely. We use advanced encryption and security measures to ensure your payment details are safe. Your privacy and security are our top priorities.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery through the carrier’s website.

Can I modify or cancel my order?

To modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so early communication is key to accommodating your request.

How can I get in touch with your team?

For any questions or assistance, email us at [email protected]. Our customer service team is here to help you with any concerns or inquiries.